Terms of Service

Tuck lets students order food from cafeterias on their campus and pick it up at a set time. Cafeterias use the Tuck portal to manage their menu, stock and orders. Tuck provides the platform; each cafeteria prepares and sells its own food.

• Give accurate information and keep it up to date.
• Keep your password private. You're responsible for what happens under your account.
• Cafeteria owners can create staff accounts and are responsible for what their staff do in the portal.
• Tell us straight away if you think someone else has used your account.

Cafeterias apply to join and can only sell once we approve them. We may decline or remove a cafeteria, for example after repeated complaints or a breach of these terms.

• Cafeterias are responsible for their food: its quality, safety and hygiene, and for following the laws and licences that apply to them.
• Menus, prices, allergens and opening hours must be accurate and kept up to date.
• Cafeterias must prepare accepted orders for the pickup time, or cancel them promptly with a reason.

When you place an order you get an order number and a 4-digit pickup code. Show the code when you collect your food. The cafeteria may cancel an order it can't fulfil (for example if an item runs out); you'll be notified. You can cancel an order yourself until the cafeteria starts preparing it.

• Tuck is pickup only and every order is paid online when you place it, by card or mobile wallet. Cafeterias don't take cash for Tuck orders.
• Payments are processed by Paymob. Tuck never sees or stores your full card number.
• Your order is sent to the cafeteria only after the payment succeeds. If a payment fails, no order is placed and you aren't charged.
• If an order is cancelled, by you or by the cafeteria, the full amount you paid, including the service fee, is refunded to the card or wallet you paid with. Banks can take [5 to 14] days to show the refund.
• Once you've collected an order it can't be cancelled. If something was wrong with it, contact support within [24 hours].
• Tuck collects payments on behalf of cafeterias and pays each cafeteria its share (the menu price minus Tuck's commission) by bank transfer, InstaPay or mobile wallet, [weekly].

• Students may pay a service fee on each order. It's shown before you place the order.
• Cafeterias pay Tuck a commission on their orders, as agreed when they join.
• We'll give notice before changing fees. Changes don't apply to orders already placed.

Reviews must be honest and about your own experience. We may remove reviews that are abusive, false, off-topic or that share someone's personal information.

• Don't misuse Tuck: no fake orders, no attempts to access other accounts or data, no interfering with the service.
• Treat cafeteria staff, students and Tuck support with respect.
• Don't use Tuck for anything unlawful.

We may suspend or close an account that breaks these terms or puts others at risk. You can stop using Tuck at any time and ask us to delete your account; some records (such as past orders) may be kept where the law requires it.

We work to keep Tuck available but can't promise it will always be uninterrupted, for example during maintenance. We may change or improve Tuck and these terms; if a change matters, we'll tell you before it takes effect.

Tuck is not responsible for the food a cafeteria sells. To the extent the law allows, Tuck is not liable for indirect losses, and our total liability for any claim is limited to the fees we received for the order concerned. Nothing in these terms limits rights you have under Egyptian consumer protection law.

These terms are governed by the laws of the Arab Republic of Egypt. Please contact us first so we can try to resolve any problem; disputes that can't be resolved go to the courts of [city], Egypt.